Tech Support and FAQ

Where Are My Downloads?
If you click on a file to download, the file will be added to the folder on your computer you have specified to receive downloads. This is usually a folder ...
Wed, 19 Dec, 2018 at 9:24 PM
Lesson Videos Are Not Working
Is your lesson video not working? Sometimes this happens because the original source (like a YouTube channel) has taken down the video. That means the video...
Fri, 4 Sep, 2020 at 11:20 AM
What is a ZIP File?
A file with the ZIP file extension is a ZIP compressed file and is the most widely used archive format you’ll encounter. A ZIP file, like other archive file...
Wed, 19 Dec, 2018 at 3:51 PM
How Can I Request My Personal Data?
To request an export of all of your personal data please create a support ticket. You will receive a confirmation that your request is being processed. Your...
Tue, 8 Sep, 2020 at 9:02 AM
Why Aren't Lessons Showing as Completed?
When a student completes a lesson, it will show up as completed on their Achievements page, at the bottom of the screen. If you find that completed lessons ...
Fri, 4 Sep, 2020 at 4:14 PM
Independent Product Returns
Textbook course materials must be returned in new, unused condition with no writing on materials within 30 days of the original shipment date to be eligible...
Wed, 7 Oct, 2020 at 11:12 AM